Talk to Breezi LTD
Terms and Conditions

Effective Date: 3rd February 2025

Last Updated: 10th May 2025

Welcome to Breezi, an AI-driven mental health app designed to provide personalised mental wellness support. These Terms and Conditions ("Terms") govern your access to and use of Breezi, operated by Talk to Breezi LTD, a company registered in the United Kingdom. By accessing or using Breezi, you agree to be bound by these Terms. If you do not agree, please do not use Breezi.

1. General Information

1.1 Company Information

Breezi is owned and operated by Talk to Breezi LTD, a UK-registered company.

1.2 Minimum Age Requirement

You must be 13 years or older to use Breezi. By using the app, you confirm that you meet this requirement.

1.3 Account Registration

• You must create an account to use Breezi.
• Your account is personal and cannot be shared.
• You are responsible for maintaining account security and confidentiality.

1.4 Changes to These Terms

We may update these Terms from time to time. Continued use of Breezi after updates means you accept the revised Terms.

2. Purpose of the App & Medical Disclaimer

2.1 Not a Replacement for Therapy

Breezi is an AI-driven support tool based on Cognitive Behavioural Therapy (CBT) principles. However, Breezi is not a licensed medical provider, psychologist, or therapist.

2.2 Emergency Disclaimer

If you are in crisis or need immediate support, please contact a qualified mental health professional or call an emergency helpline in your country. Breezi provides emergency contact links in the SOS section but does not provide crisis intervention or real-time assistance.

2.3 AI Accuracy

While Breezi aims to provide helpful insights, AI-generated responses may not always be accurate or complete. Do not rely on Breezi for medical, legal, or professional advice.

3. Subscription & Payments

3.1 Business Model

Breezi offers a freemium model with a one-time annual payment for premium features. Users receive a 2-week free trial before payment is required.

3.2 Payment Processing

Payments are processed via Stripe, Apple Pay, and Google Pay. No refunds are provided, but users may cancel auto-renewal before the next billing cycle. Subscription management is handled by the respective app store or platform, subject to their own terms.

4. Privacy & Data Protection

4.1 Encryption & Anonymity

All user interactions, including therapy notes, are encrypted. Breezi does not store Apple Health or Google Fit data; it only reads and analyses it with your permission.

4.2 Data Deletion

Users can delete their therapy notes within the app. For full account deletion, users must email support@talktobreezi.com.

4.3 Third-Party Integrations

Breezi integrates with Apple Health and Google Fit but is not responsible for data breaches or processing issues caused by these platforms.

5. User Conduct & Restrictions

You agree not to:

• Share, copy, or resell Breezi’s AI-generated responses.
• Use Breezi for medical diagnosis or emergency situations.
• Tamper with, hack, or disrupt Breezi’s systems or data.

6. Intellectual Property

6.1 Ownership

• You retain ownership of your personal session data.
• Breezi retains ownership of all AI-generated content, features, designs, and brand materials.

7. Liability Disclaimer

Breezi is provided "as is" and "as available" without any warranties. We do not guarantee the app will be error-free or that it will suit every user's needs.

8. Dispute Resolution

8.1 Consumer Protections in the EU

If you are a resident of the European Union, you may also benefit from the mandatory consumer protection laws of your country of residence. Nothing in these Terms limits your statutory rights under EU or UK law.

8.2 Arbitration Clause

All disputes will be resolved through binding arbitration, except where legal action is required under consumer protection law or permitted by your local legislation.

8.3 Governing Law

These Terms are governed by the laws of England and Wales. Users in the EEA may also bring disputes in their local courts as required by applicable EU regulations.

9. Termination & Suspension

9.1 Account Termination

Breezi reserves the right to suspend or terminate your account if:

• You violate these Terms.
• You misuse the AI or features of the app.
• We detect fraudulent, abusive, or unlawful activity.

10. Contact Information

If you have any questions or concerns about these Terms, please email us at support@talktobreezi.com.